11 it expects them to make “case by case” decisions on scanning customer vehicles. Deciding to scanĪllstate told its Good Hands direct repair program shops Jan.
We also work with our Good Hands Repair Network to make sure they have the scanning equipment and services necessary to properly diagnose and repair electronic systems on most vehicles. The insurer replied to all of them with the following statement Friday.Īllstate protects customers and makes sure covered vehicle repairs are completed safely and in a timely manner. We put several questions to the insurer seeking clarification on various aspects of the memo. 11 memo brings up some of the key considerations which have arisen as the collision industry has explored and embraced the operation over the past five years. Allstate said it would have more information to share later. 11 memo obtained by Repairer Driven News. 4 auto insurer also told shops it was “working on preferred pricing with a scanning vendor that will provide additional benefits to our GHRN network,” according to a copy of the Jan. Allstate last month gave its Good Hands Repair Network collision centers an extensive directive on scanning, describing the charges it’ll reimburse and the tools and thought process it’d like them to use on the operation.
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